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Training

Philosophy of Training at McDonald's®

We are a learning organization that provides opportunity, nurtures talent, develops leaders, and rewards achievement. The foundation of the McDonald's training system is providing training when and where it is needed. Through effective training, team members at McDonald's can become proficient and focused on the system's specific procedures and policies. Some of the crew will remain at the restaurant as essential crew members; some will move into management; others may simply move on. Whether in a first job or throughout a career, McDonald's training provides life skills that may be useful in many different situations.


McDonald's Learning Approach

McDonald's uses a blended learning approach to apply the training principles, which means multiple methods are used to deliver training messages. These methods include the following:

  • Self-study, which allows participants to work independently using a standard curriculum to learn the important operational standards.

  • On-the-job coaching gives the participant the opportunity to work shoulder-to-shoulder with a coach, which builds on-the-job practical restaurant skills and shows how the concepts work in real life.

  • Training tools enable consistent messages to be delivered.

  • Classroom training is a planned, instructor-facilitated event, held either in or out of the restaurant. Classroom activities include real restaurant experiences.