RMKC Closure Q&A
English | Bahasa Melayu
About the termination:
1.
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Why are you closing the club? |
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This is to facilitate certain changes and the overall upgrading of our services to you, our loyal customers. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday) |
| 2. |
Will there be a club in the near future? |
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We will keep you informed if there is any. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 3. |
What will replace the club? |
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There is no replacement for the club as this point in time. However, we will keep you informed if there are any new plans. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday –Friday)
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| 4. |
When will the termination of the club take effect? |
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To facilitate certain changes and the overall upgrading of our services to you, our loyal customers, there will be no more newsletter or activities from the club effective 31 December 2008. In spite of this, you can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first. The club will officially close by 1 January 2010. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 5. |
Do I need to cancel my child’s membership? |
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No, it will automatically terminate when your card expires. Please refer to the expiry date at the back of your card.
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| 6. |
Do I need to return my child’s membership? |
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No, you do not need to return the card.
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| 7. |
Can I renew the membership to enjoy its benefits until 31 December 2009? |
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There will be no renewals or new registrations accepted from 31 December 2008.
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| 8. |
I registered on 1 September 2008, when will my membership expire? |
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It will expire on 1 September 2009.
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| 9. |
I have just registered my child as a member of the club a month ago, what will happen to the benefit entitlements? |
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You can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first. However, there will be no more newsletter or activities from the club effective 31 December 2008.
The club will officially close by 1 January 2010. This measure is designed to facilitate certain changes and the overall upgrading of our services to you, our loyal customers. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday).
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| 10. |
Are there any plans for McDonald’s to provide any more benefits for children in the near future (through cards or vouchers, etc)? If no, why not? |
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Please be assured that McDonald’s is constantly looking for ways to improve our customers’ satisfaction. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday).
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| 11. |
Are there any other forms of benefits offered by McDonald’s that I may sign up for such as special discounts, VIP cards? |
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Feel free to visit our stores or website to see the latest promotions. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday).
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About the membership benefits:
1.
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My child’s membership has expired. How can he enjoy any benefit? |
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All privileges and benefits will be void upon expiration of membership. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday).
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| 2. |
Since the club is closing soon, do I get to enjoy the benefits provided by the club in 2009? |
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You can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first. However, there will be no more newsletter or activities from the club effective 31 December 2008.
The club will officially close by 1 January 2010. This measure is designed to facilitate certain changes and the overall upgrading of our services to you, our loyal customers. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 3. |
Since the club is closed on 1 January 2010, will there be any differences in the benefits offered in 2009? |
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As a member, you can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 4. |
What are the card benefits? |
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The card benefits are:
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Free: one French Fries (small) or one Hashbrowns or one Vanilla Sundae Cone (small) with any RM5 food purchase in a single receipt.
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Free: one Sundae or one Apple Pie or two ChocoTop with any 2 Happy Meal (regular or breakfast menu) purchases in a single receipt.
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10% discount on food and drinks only for birthday parties organized by McDonald’s.
You can refer to the back of your membership card for the listed benefits.
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| 5. |
Who are the participating discount partners? |
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The partners are:
- Cosmo World
- Giordano
- Heelys
- KL Bird Park
- Lost World of Tambun
- SIM
- Sunway Lagoon
- VideoEzy
- World of Cartoon
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| 6. |
What benefits can I enjoy from now until the club closes on 1 January 2010? |
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As a member, you can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first.
The club will officially close by 1 January 2010. This measure is designed to facilitate certain changes and the overall upgrading of our services to you, our loyal customers. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 7. |
I registered on 1 August 2008, what will happen to my benefits? |
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You can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first. However, there will be no more newsletter or activities from the club effective 31 December 2008.
The club will officially close by 1 January 2010. This measure is designed to facilitate certain changes and the overall upgrading of our services to you, our loyal customers. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 8. |
What if I attempt to use the card after my card expires? |
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All privileges and benefits will be void upon expiration of membership.
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| 9. |
Does it mean I can’t redeem for free fries when I purchase anything above RM5 in a single receipt in 2009? |
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You can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first.
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| 10. |
There is no expiration date on my membership card. Will I still be able to enjoy the benefits up to 31 December 2009? |
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Yes, the club benefits will be extended to you until 31 December 2009.
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| 11a. |
I have lost my membership card and it is only expiring in December 2009. |
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We apologize, but no replacement cards will be issued for lost membership cards as stipulated in our terms and conditions.
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| 11b. |
I have not utilized any of the club’s benefits. Will there be any reimbursement? |
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There will be no reimbursement, and As it is stipulated in our Terms and Conditions, McDonald’s reserves the right to adjust, alter or amend the conditions and benefits at any time without prior notice, as stipulated in our Terms and Conditions. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 12. |
Will there be any other printed communication in 2009? |
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There will not be any printed communication on from the Ronald McDonald Kids Club effective 31 December 2008. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 13. |
Will McDonald’s organize any further outings for kids? |
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There will be no more newsletter or activities from the club effective 31 December 2008.
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| 14. |
How often is the website updated? |
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The website is updated as soon as there is new information available. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 15. |
Will the partner offers still be available until 31 December 2009? |
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Yes, you can still enjoy the membership benefits as stipulated on the card and discounts from our selected partners until 31 December 2009 or until your membership expires, whichever takes effect first. If you have further queries, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday)
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| 16. |
Will you continue to keep me on your mailing list and notify me of any child benefits McDonald’s will be offering? |
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For news and updates, please visit our website at www.mcdonalds.com.my or call our hotline at 016 6982299 (from 9.30am-5.00pm, Monday – Friday).
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Only applicable in announcement letter:
1.
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Whom can I contact after 1 January 2010 to get information or to answer anymoreany more questions I have? |
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Please visit our website at www.mcdonalds.com.my
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