Position(s) currently available:

•	Trainee Restaurant Manager
•	Trainee Floor Manager
•	Customer Service Manager (CSM)
•	Store Activities Representative (STAR)

Remuneration will comensurate with qualifications & experience. Interested candidates are invited to e-mail in a compresentive resume detailing full particulars, contact number, work experience, current and expected salary to HR@my.mcd.com

Restaurant Manager (Trainee)

Responsibilities:

•	Managing operations and achieving business results of a single restaurant through the integration of People, Equipment and Products.
•	Delivering the highest standards of Quality, Service & Cleanliness to our customers.

Requirements:

•	Degree/Diploma in any discipline.
•	3 years supervisory role in the QSR/Hospitality/Service Industry.
•	Good command of Bahasa Malaysia and English.
•	Pleasant, outgoing personality with good communication and interpersonal skills.
•	Able to display initiative at work, perform multitasking and prioritize tasks well.
•	Good time management and organization skills.
•	Prepared to work in shifts and on weekends

Back to top

Trainee Floor Manager

Responsibilities:

•

To assist the restaurant manager manage the operations, staff and business results of a single McDonald's restaurant

•

To supervise people and manage the restaurant during designated time periods to achieve the following results:

•	Total customer satisfaction	•	Motivated and productive staff
•	Sales growth	•	Appropriate and fair business practices
•	Optimum profit	•	Self-development

•

To manage customer complaints

•

To train people on crew stations

•

To complete assigned daily paperwork, including inventories, cash sheets, drawer counts and deposits

Requirements:

•	Degree, Diploma in any discipline
•	Ability to converse in Bahasa Melayu and English
•	Pleasant, outgoing personality with good communication skills and ability to work independently
•	Possess good interpersonal skills and good organisational ability
•	Able to work shifts and weekends

Back to top

Customer Service Manager (CSM)

Responsibilities:

•	Is the Hospitality Ambassador, delivering exceptional customer service at all times.
•	Manage all customer requests and feedbacks.
•	Compile and analyze customers’ feedbacks.
•	Coach and encourage a hospitable attitude among all crew and managers.

Requirements:

•	Minimum Diploma in Mass Communication or Public Relations. Fresh graduates are encouraged to apply as training will be provided.
•	Good command of Bahasa Malaysia and English. Other dialects would be an advantage.
•	Excellent communication and leadership skills with strong customer focus.
•	Pleasant, outgoing personality, with good interpersonal and organizational skills.
•	Able to work independently, in shifts and on weekends and public holidays.

Back to top

Store Activities Representative (STAR)

Responsibilities:

•	To conduct fun and entertaining birthday parties.
•	To solicit and conduct educational yet fun restaurant tours.
•	To establish McDonald’s as THE PLACE for families.

Requirements:

•	SPM or higher.
•	Pleasant, outgoing personality and well groomed.
•	Enjoys meeting people and loves children.
•	Housewives are encouraged to apply as training will be provided.
•	Good command of Bahasa Malaysia and English. Other dialects would be an advantage.
•	Able to work independently, in shifts and on weekends and public holidays.

Back to top